Support

Service Portals

Genie 24×7 Platinum Support

Premium technical assistance tailored for Platinum-grade customers.
Gain access to 24/7 support from our team of experts.
Open tickets for immediate resolution of technical issues.
Access troubleshooting FAQ to resolve common issues.

Genie 8×5 Gold Support

Exclusive technical assistance tailored for Gold-grade customers.
Gain access to 8×5 support from our team of experts.
Open tickets for immediate resolution of technical issues.
Access troubleshooting FAQ to resolve common issues.

Customer Content Portal

Download the latest technical documentation to maximize your experience with Genie’s products.

Genie Networks Ltd.

sales@genie-networks.com

+886-2-2657-1088

5F, No.15, Ln. 360, Sec.1, Neihu Rd., Taipei, Taiwan

Products

GenieATM GenieATM FLB GenieATM MSP Server GenieAnalytics GenieAnalytics Deep Trace

Solutions

AI-Enabled Network Security Data Correlation for Forensic Insights Insight-driven Optimization DDoS Protection Managed Service Enabling Enriched Traffic Data Exploration

Insights

News Resources

Support

Platinum Support Gold Support Customer Portal

Company

About Us Milestone Customers

© 2025 Genie Networks Ltd. All Rights Reserved.